This privacy policy explains how www.5poundstuff.com collects, uses, and protects any personal information you provide when using this website. We are committed to protecting your privacy and handling your data in an open and transparent manner, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We may update this policy from time to time. Please check this page periodically to ensure you are happy with any changes. This policy was last updated on 22 July 2026.

Who We Are

The data controller responsible for your personal information is 5poundstuff.com, based at:

Ronald Gorton Centre
6 Castlemere Street
Rochdale
OL11 3SW

Email: info@5poundstuff.com

What Information We Collect

We may collect and process the following personal data:

• Name and contact details (email address, phone number)
• Billing and shipping address
• Order history and transaction data
• Demographic information such as postcode, preferences, and interests
• Information you provide through customer surveys or enquiries
• Newsletter subscription data (if you have opted in)

How We Use Your Information

We use your personal data for the following purposes and on the following legal bases:

• To fulfil your order (contractual necessity) — your name, address, email, and phone number are required to process and ship your order and send transactional communications.
• To maintain internal records (legitimate interests) — we keep records of purchases and interactions to manage our business effectively.
• To improve our products and services (legitimate interests) — we may analyse purchase patterns and feedback to enhance our offering.
• To send marketing communications (consent) — we will only send promotional emails or offers if you have explicitly opted in. You can withdraw consent at any time.
• To conduct market research (consent or legitimate interests) — we may contact you for feedback on our products or services.

Marketing Communications

We will not send you marketing emails unless you have opted in to receive them. If you have previously consented and wish to unsubscribe, you can do so at any time by:

• Clicking the unsubscribe link in any marketing email
• Emailing us at info@5poundstuff.com

Data Sharing

We do not sell, rent, or lease your personal data to third parties. We may share your data with trusted third-party service providers who assist us in operating our website and fulfilling orders (e.g. payment processors, delivery partners, CRM systems), strictly under data processing agreements and only to the extent necessary.

Klarna

If you choose to pay using Klarna, we will share relevant personal information (such as contact and order details) with Klarna to enable their payment options and assess eligibility. Your data is handled in accordance with Klarna's Privacy Policy. General information about Klarna is available at www.klarna.com/uk.

Security

We are committed to keeping your data secure. We have implemented appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. All passwords are encrypted and stored securely within our systems.

Links to Other Websites

Our website may contain links to third-party websites. Once you leave our site, we are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any external site you visit.

Your Rights Under UK GDPR

Under UK data protection law, you have the following rights:

• Right of access — you can request a copy of the personal data we hold about you, free of charge.
• Right to rectification — you can ask us to correct inaccurate or incomplete data.
• Right to erasure — you can request that we delete your personal data in certain circumstances.
• Right to restrict processing — you can ask us to limit how we use your data.
• Right to data portability — you can request your data in a structured, machine-readable format.
• Right to object — you can object to processing based on legitimate interests or for direct marketing.
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at info@5poundstuff.com. We will respond within one month of receiving your request, free of charge.

Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting obligations.

Complaints

If you have concerns about how we handle your data, you have the right to lodge a complaint with the UK's data protection authority:

Information Commissioner's Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113

Contact Us

For any questions about this privacy policy or how we handle your data, please contact us:

Email: info@5poundstuff.com
5poundstuff.com
Ronald Gorton Centre, 6 Castlemere Street, Rochdale, OL11 3SW